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Bow Wow Meow Cafe & Concierge

We Plan Parties For Your Pet!



    Frequently Asked Questions



Q: Do you have a store? If so, where is it located?

A: We do not have a store. However, as of November 19th, 2016, our products will be available at The Village Pet Spa located at

60-72 72nd Street in Middle Village, NY 11373. They are open Tuesday through Saturday from 9:00am - 5:00pm.



Q: What ingredients do you use for your dog and cat treats?

A: We use a variety of human-grade ingredients that are safe for your pets' consumption. The exact ingredients used can be found under the product listing on our Web Store.



Q: Since the treats contain all human-grade ingredients, they're safe for humans to eat, right?
A:
Yes, technically a human can eat the treats. However, we do not recommend this because the recipe is crafted specifically for a dog's or a cat's diet--not a human's.



Q: Are your treats actually homemade?
A:
Yes! Our treats are baked, prepared and packaged right in our own home.



Q: How many treats can I give my pet? (or) How big of a piece of cake should I give my dog or cat?

A: With each order, we supply a recommended serving size depending on what cake you order. Generally for dogs, a standard human-sized piece is enough. For cats, our cakes are about the size of a mini-cupcake and we suggest cutting it in half.



Our recommendations are a guide made based on an adult dog or cat at a healthy weight with no previous/current health problems. Pets can get tummy aches just like we humans when consuming too much food at once. NEVER feed your dog or cat a full cake at once.



Q: Do you have any grain-free options available?
A: No grain-free options are available at the moment, however we are currently in the middle of perfecting a recipe for a doggy cake that is 100% grain-free. Once perfected, it will be announced on our social media pages (Facebook, Twitter, Instagram) and available for purchase at our Web Store.



Q: What is carob? I thought dogs couldn't have chocolate...

A: Carob is NOT chocolate; it is an equally tasty vegan and gluten-free substitute. Carob is a tropical pod that contains no caffeine or theobromine. Our carob treats and carob icing is completely safe for your pups.



Q: When can I expect my order?
A: It can take roughly two weeks to ship or receive your order because everything is made completely fresh to-order.



Q: My dog's birthday is tomorrow and I need a personalized cake for them. Can you do that?

A: Frankly, no. We ask for at least two weeks in advance when asked for a personalized cake. The more time you give us, the 

better. The process of making a personalized dog cake is much more tedious and time consuming than a human's cake. It's a multi-step process that requires a whole lot of patience. We greatly appreciate our customer's patience and understanding.


If you need your cake order rushed, we will do absolutely everything

in our power to do so as we care greatly about your and your pet's happiness. While we cannot guarantee anything until we discuss it with you, it is worth reaching out to ask us. Visit our Contact page for an email or phone number.



Q: What is the shelf-life of your products?

A: That can vary depending on the actual product; the shelf-life on each specific treat will be mentioned in the item's description. Generally, the shelf-life of our dog treats are 5 days refrigerated or 2 months frozen; cat treats are 3 days refrigerated or 2 months frozen.



Q: Where do you host your parties?

A: We will do whatever we can to have your pet's party at the ideal location. We have several dog-friendly options located throughout New York City. If you feel more comfortable having them at your house, we can also do that.



Q: I want to have a party for my dog, but I want to have it at my house without your help (no offense). Suggestions?

A: It's completely understandable that you want to have a low-key party for your pup! We offer a couple variations of Birthday Boxes, which are essentially...well, birthday parties in a box! Included is a personalized cake (your choice of flavor, available in one layer or two layers), a personalized birthday hat for the guest of honor, a plate, napkin, candle... It's a perfect celebration in a box.



Q: I see you sell dog clothes. What about jerseys?

A: We do not sell any jerseys immediately on our website. However, the NFL Shop and NHL Shop has some available that we know your pup will look just great in! Send us a photo of your dog(s) in their new gear to kailyn@bowwowmeowcafe.com and with your permission, we will feature them on  our website and social media pages!